The ACLU and the CRM Program from Hell

CRM ScreenImagine that your credit card records are on a computer somewhere. And then add your health records, your income tax filings, your employment records, your library records, and your air travel records.... oh yes, and your phone calls. That's not so hard to imagine, is it? Especially, since both you and I know that those things are on computers somewhere.

Now suppose that someone could pool all of this information and sell it, perhaps to a Customer Relationship Magement (CRM) software company. But wait, you don't have to imagine this, because the ACLU and their ad agency have already done a very good job of imagining it. Check out the: Pizza Store CRM Application from Hell.

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This page contains a single entry by Paul published on August 30, 2005 3:39 PM.

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